Where the product ship from and how many days need since order to ship out?
All products are ready and packed in Malaysia. Please allow 3-7 working days for us to process your order.
Normally how long does the courier shipping will take?
Normally transit day will take 3-7 workings day(Mon-Fri) to ship within Malaysia. Please take note that there might be a slight delay during public holidays(Christmas, Chinese New Year or Hari Raya etc)
All orders in Malaysia will be delivered via Poslaju or Airpak Express Courier Services.
How do I track my parcel?
Upon delivery, a parcel tracking number will be updated to our website and you can track the parcel delivery progress directly on the our website.
If there is a problem with your shipment, please contact us or the courier company for information.
What should I do if the parcel is lost?
Please contact us or the shipping company for the further checking and clarification.
What should I do if the shipping address is wrong?
Please contact us immediately to update the shipping address. However, if we have already shipped the parcel to the wrong address/unattended address that you have provided, please note that we are unable to refund you the postage and product cost.
Can I choose my own courier company service?
No. We only use Poslaju and Airpak Express Courier Services due to our management policy.
Do you provide International shipping?
No. Currently we only ship locally.
What are the shipping charges?
|0.01kg - 2.00kg||2.01kg - 3.00kg||Order of RM100 & above|
|Peninsular Malaysia (WM)||RM 2.95||RM5.95||FREE|
|0.01kg - 1.00kg||1.01kg - 3.00kg||Order of RM100 & above|
|East Malaysia (EM)||RM 6.95||RM12.95||FREE|